Call Us Now! (02) 8681-8341 [email protected]
Call Us Now! (02) 8681-8341 [email protected]
Frequently Asked Questions
Find answers to the most common questions about our products, orders, services and more.
Still need help?
Our dive experts are here to help you.
- (02) 8681-8341
- [email protected]
- Monday - Friday: 10:00AM - 6:00PM
- Saturday: 10:00AM - 5:00PM
Store Locators
Find the nearest Aquaventure Whitetip Dive Supply store near you.
Orders & Online Shopping
How do I place an order online?
Browse our product categories, select the item you want, choose the available options, then add it to your cart and proceed to checkout.
How can I track my order?
You may use the Order Tracking page on our website. Please prepare your order number and email address used during checkout.
Can I order items that are not listed on the website?
Yes. For special orders, bulk requirements, or items not currently listed, please contact our sales team for availability and quotation.
Payment Options
What payment methods are available?
We accept available payment methods shown on our Payment Options page, including direct bank deposit and supported online payment channels. Customers are advised to use their order number as payment reference when making bank payments.
Where should I send my proof of payment?
After completing your payment, email the deposit slip or proof of payment to the official email address indicated on the Payment Options page.
When will my order be processed?
Orders are processed after payment confirmation. Processing time may vary depending on payment method, item availability, and order volume.
Product Availability
Are all products on the website available?
Availability may change without prior notice. Some products may have limited stock, branch-specific availability, or require confirmation before processing.
Do you carry international scuba diving brands?
Yes. Aquaventure Whitetip Dive Supply carries brands such as Mares, Sherwood Scuba, Tecline, Coltri, Suunto, Ocean Reef, Sealife, Skywoods, Panaro, and Alsafe.
Can I request a quotation before purchasing?
Yes. For bulk orders, institutional purchases, dive operator requirements, or technical equipment, you may request a formal quotation.
Delivery, Pickup & Store Locations
Can I pick up my order from a store?
Store pickup may be available depending on the selected branch and item availability. Please coordinate with the branch before pickup.
Where are your stores located?
Aquaventure Whitetip Dive Supply has store locations in areas including Makati, Alona, Anilao, Boracay, Cebu City, Coron, Dumaguete, El Nido, Mactan, and Puerto Galera.
How can I contact a branch?
Visit the Store Locator page to view branch addresses, phone numbers, email addresses, and store hours.
Warranty, Service & Maintenance
Do your products come with warranty?
Warranty coverage depends on the brand, product type, and manufacturer policy. Please keep your official receipt or proof of purchase for warranty claims.
Do you service scuba diving equipment?
Yes. For servicing, maintenance, and inspection, customers may contact the nearest branch or service team for assessment.
How often should scuba gear be serviced?
Service intervals depend on the product and manufacturer recommendation. Regulators, BCDs, tanks, valves, and other life-support equipment should be inspected regularly for safety.
Wholesale & Dive Operator Orders
Do you offer wholesale pricing?
Yes. Aquaventure Whitetip Dive Supply serves both retail and wholesale customers and is described as a major retail and wholesale distributor of scuba diving equipment in the Philippines.
Do you have offers for dive shops and operators?
Yes. The website includes dive operator exclusive offers, which may apply to qualified dive shops, resorts, instructors, and operators.
How can I apply for wholesale or operator pricing?
Contact the sales team with your business details, location, required items, and estimated order quantity.
Payment Convenience
Payment made easier
100% Secure Payment
We use only accredited providers for added security
Customer Protection
Warranty covers product manufacturing defects
Friendly Support
Need help? Our friendly team is ready to help you out